US PRIVACY + COOKIES POLICY

1. Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we are providing this notice that explains our online information practices and the choices you can make about the way that your information is collected and used. To make this notice easy to find, we make it available on our home page.

2. The Information We Collect

This notice applies to all information that is collected or submitted on the PICS Telecom International website. On some pages, you can look for specific products, make requests, register to receive materials, and download information. The types of personal information collected at these pages may include:

Name
Address
Email Address
Phone Number

3. How We Use Information

When you place a request, we only use the information that you provide about yourself to fulfill that request. We do not share this information with outside parties.
When you place an order, we only use the information you provide about someone else to ship the product and confirm delivery. We do not share this information with outside parties, except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. These addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our quarterly newsletter and product updates. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We may use aggregate, non-identifying information to better design our website.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above.

4. Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online.

5. How You Can Access or Correct Your Information

You can access all of your personally identifiable information that we collect online and maintain in our database by contacting us by phone or email (see “How to Contact Us” section below). We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.

6. How to Contact Us

Should you have other questions or concerns about these privacy policies, use the following email for more information info@picstelecom.com.

EMEA PRIVACY + COOKIES POLICY

At PICS Telecom International Ltd, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

Who Are We?

PICS Telecom International Ltd is a registered company (05146102) our registered office address is Dominic House, Blackfriars Road, Nailsea, Bristol, BS48 4DJ. For the purposes of Data Protection PICS Telecom International Ltd is a data controller (ICO Registration ZA348065).

What Personal Data or Information Do We Collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

How Do We Collect Data or Information From You?

  • Make an enquiry via our website or via the telephone
  • Use our website
  • Enquire about a job opportunity
  • Work for or with the business
  • Exchange business cards with a member of the business

 

How Is Your Information Used?

We collect your personal data or information to operate our business effectively and provide you with the best information on our products and services.

We may use your information to:

  • To provide new and used surplus telecom and data equipment to you.
  • To answer enquiries that you make prior to any agreement or contract.
  • To keep you informed about our services.
  • To process a job application
  • To fulfil our obligations as an employer
  • To maintain security of our office and IT infrastructure
  • To invoice you, and to track payments you make or payments made to you

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed services to you, and our legal obligations, both as a business and responsible employer.  If you would like to know more, please read below:

  • Customers
  • Prospective Customers
  • Job Applicants, Our Current and Former Employees
  • Business Partners
  • Suppliers/Vendors

 

Details of Our Processing

Type of Data Held Length of Time Held How Data is Held
Customers
  • Name and contact information
  • Information and documents relating to the services we are providing, including communications with you.
  • Billing and payment information.
We will retain information about you for the duration of our contractual relationship with you, then for an additional 6 years.

We retain financial records for 6 years, following the end of the current financial year.

Data is stored on secure US-based PICS Telecom servers.  Therefore, personal information is transferred outside of the EEA.  Data is stored on MailChimp’s US Servers for the purpose of marketing, therefore personal data is transferred outside of the EEA
Prospective Customers
  • Name and contact information
  • Information and documents relating to the services we are providing, including communications with you.
We will retain information about you for the duration of the enquiry, then a further 2 years. Data is stored on secure US-based PICS Telecom servers.  Therefore, personal information is transferred outside of the EEA.  Data is stored on MailChimp’s US Servers for the purpose of marketing, therefore personal data is transferred outside of the EEA
Job Applicants / Agency Workers
  • Name and contact information
  • CV and application form.
We will retain information about you for the duration of the recruitment campaign, then one year. Data is stored on PICS Telecom servers, which are based in the US, therefore personal information is transferred outside of the EEA.
Current and Former Employees
  • Name, date of birth, and contact information
  • National insurance number and Unique Tax Reference (UTR)
  • Information relating to your qualifications and experience
We will retain information about you for the duration of our contractual relationship with you, then for an additional 6 years. Data is stored on secure US-based PICS Telecom servers.  Therefore, personal information is transferred outside of the EEA.
Suppliers / Vendors
  • Contact details
  • Bank details
  • Description of the services bought
We retain financial records for 6 years, following the end of the current financial year. Data is stored on secure US-based PICS Telecom servers.  Therefore, personal information is transferred outside of the EEA.

Who Has Access to Your Information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example to manage your subscriptions).  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

Transfers Outside of the European Economic Area

Your personal information in the European Economic Area (EEA) is protected by data protection laws, but other countries do not necessarily protect your personal information in the same way.  The EEA covers all countries in the EU plus Norway, Liechtenstein and Iceland.  PICS Telecom International Ltd uses online tools which host data outside of the EEA.

Your Rights

You have certain rights over the processing of your personal information by PICS Telecom International Ltd.  These are:

  • The right to be informed, which is what this privacy policy is for
  • The right to access the data we hold about you
  • The right to object to direct marketing
  • The right to object to processing carried out on the basis of legitimate interests
  • The right to erasure (in some circumstances)
  • The right to data portability
  • The right to have your data rectified if it is inaccurate
  • The right to have your data restricted or blocked from processing

 

How You Can Update Your Information

The accuracy of your information is important to us.  If you change your contact details or if you want to update any of the information we hold on you, please contact us by email hr@picstelecom.com by post at PICS Telecom International Ltd, Dominic House, Blackfriars Road, Nailsea, Bristol, BS48 4DJ.  Alternatively, you can telephone us on 01275 853388.

How You Can Access Your Personal Information

You have the right to ask for a copy of the personal information PICS Telecom International Ltd, hold relating to you. Please contact us by email hr@picstelecom.com or by post at PICS Telecom International Ltd, Dominic House, Blackfriars Road, Nailsea, Bristol, BS48 4DJ.  Alternatively, you can telephone us on 01275 853388.

You also have the right to lodge a complaint about our processing of your personal data with the UK’s Information Commissioner’s Office

Keeping Your Data Secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.

Emailing Us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

User of Cookies by This Website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

Cookie Name Purpose
Google Analytics _ga
_gid_gat
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Changes to This Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 4 May 2018.