Need help with RMA?
Please contact your PICS representative.
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A Return Material Authorization (RMA), as defined by PICS Telecom
International, is a transaction whereby the recipient of a product
that’s been purchased from us can arrange to return the defective
product to us in order to have the product repaired or replaced,
or to receive a refund or credit toward another product.
At PICS Telecom International, we operate under the ISO 9001 standards
of quality. As such, we have standardized many of our procedures
involving the distribution of products and customer service. For
your convenience, here is a review of our RMA and warranty procedures:
• If you need to return a product that was purchased from PICS
Telecom International that has failed and is still under our
warranty program, please call or email your sales representative
immediately. If you’d prefer to do this electronically, you can
fill out and submit the RMA form here. You can also email the relevant information to
• If you need to take advantage of our advanced replacement
warranty program, please contact your sales representative
directly, or call us and ask for the RMA Department.
• All PICS Telecom International equipment sold after
March 15, 2009, will be labeled with the universal bar
code (top sticker): PT followed by a six (6) digit
alphanumeric code. If your equipment doesn’t have
this bar code, it was probably sold before this
date and wouldn’t qualify for warranty consideration.
• If there is no warranty label present, the warranty
is deemed void, and our sales representatives are not
authorized to accept return of such equipment.
• After the RMA number is issued, we will ship the
replacement item(s) to you. If a replacement is
unavailable or is not needed, we will either credit
your account or issue a refund check. Simultaneously,
we request that you carefully package the equipment
and return it to us in a timely manner. If we do not
receive this equipment within 30 days, you will be
invoiced for the replacement items.
A note about PICS tamper-evident labels. After labels
are applied, they break apart when removed to
reveal the word “Void”. Label remains can be
easily cleaned with acetone.