"PICS certified" signifies a standard of quality that meets or exceeds the
original manufacturer’s standards. That’s why we back all of our pre-owned
and used equipment with our advanced replacement warranty.
Our equipment is thoroughly tested by our Cisco Certified Telecom
Engineers and Technicians in our state-of-the-art lab, using
manufacturer-specified processes to ensure that it meets the
rigorous standards necessary for PICS certification—and more
importantly, your expectations.
We are proud to be an ISO 9001 and TL#9000 registered company.
All PICS team members, from the top down, are committed to this
program. Their dedication is instrumental in the resulting high
level of customer satisfaction we have achieved. For us, the
TL#9000 process and the PICS certified promise have become
more than a way of doing business—they are a way of life.
Our five-step quality assurance and inventory control process
The rigorous five-step process we use to test and assure the
quality of each and every piece of equipment sets us apart
from other providers and gives you peace of mind:
1. Audit and inspection. We inspect, identify,
and inventory all equipment components, chassis, bays,
and individual cards. Equipment is identified by
manufacturer serial number, bar-coded, assigned an
inventory control number in our Inventory Control
Tracking System (POINTS), and stored in a static-free,
climate-controlled storage facility.
2. Configuration. Orders are custom-configured
to meet client specifications and facilitate plug-and-play
3. Equipment test. Equipment is powered-on
and booted-up to confirm revision levels and to reset
factory default configurations. We then perform
diagnostic testing of the integrated product,
including optical level, protection switching,
and functionality. A 24-, 48-, or 72-hours
continuous traffic load stress test is performed
on switching equipment to verify and meet
4. Quality certification. All custom
configurations and tests are printed, recorded
in our ERP system, and reviewed by our certified
engineers and technicians prior to equipment
being released to the shipping department.
5. Quality packaging. After the equipment
is given one final visual inspection, the order
is packed in individual, anti-static, reinforced
custom packing to prevent any shipping or handling damage.