Questions about your warranty?
Please contact your PICS representative.
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The PICS Warranty- Have It Your Way
Every piece of new and used surplus equipment sold by PICS Telecom, comes with a one year warranty—no questions asked, guaranteed. In addition, for those of you with long term requirements we also offer extended warranty programs, including a lifetime warranty—no questions asked, guaranteed. Talk to your account manager to discuss your options.
PICS Telecom is the exclusive distributor of Sandstone Technologies products. All of this new equipment is also covered by a no nonsense, lifetime warranty.
We have one of the most comprehensive testing programs in the industry, and all equipment is tested to the original equipment manufacturer’s specifications in a live traffic environment. We guarantee that our equipment will leave ready to work—and you can be confident that it will arrive ready to work.
The PICS Advanced Replacement Program
Maintaining your network integrity is our number-one concern. We treat every order as if it’s mission critical. However, if you should ever experience an equipment failure with our order, we will immediately provide a replacement—no waiting for your return, and no waiting for your repair. The replacement will be at your site and installed before the original is in the mail. If your equipment is no longer available – we will be happy to credit your account or provide a refund.
PICS Telecom is often asked to market non-traditional surplus assets for many of our clients. These products offer significant savings but they are usually sold with a limited warranty. You will be advised by your account manager where that applies in advance of accepting your purchase order.