Careers

PICS is the premier distributor of Sandstone Technologies – A global provider of OEM compatible Fiber Optic transceivers, passive fiber optic components and Fiber Optic Network Design services for Original Network Equipment Manufacturers and Tier I & II Service Providers.

The Sales Representative will utilize our CRM system, marketing campaigns and other prospecting tools to drive new business. The duties for this position will include:

General Job Description:

• Spend your day calling on prospective customers and generating leads
• Effectively create and manage a lead from the prospect stage up until the account has grown to full-time sales support
• Remain knowledgeable of key processes, business initiatives and internal resources to assist the sales team in accomplishing company goals
• Field questions from prospects and customers on product functionality, availability, and pricing
• Assist senior sales representatives to determine essential strategic approaches for sales
• Identify trends in customer purchasing to assist in targeted sales development
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Capturing of accurate and complete information in Customer Relationship Management system (CRM).
• Coverage for senior sales reps when necessary, which includes following up on email, quoting customers and customer service related functions
• Other duties as needed assigned by sales management

PICS is a leading global distributor of telecom and data equipment, backed by over 25 years of industry experience. Our exclusive Network Lifecycle Optimization Model offers sustainable solutions and provides efficient, integrated, and streamlined services worldwide.

Due to our continued growth, we are looking to recruit an additional Inside Sales Support to join our team.

As part of our busy sales team you will be required to collaboratively work with our sales, warehouse and accounting departments to ensure sales processes are followed and our customers receive unrivalled service.

Key Duties:

• Providing a liaison between the sales representative and our internal teams & customers.
• Sourcing & procurement of equipment to fulfil orders.
• Processing quotations for customers
• Holiday & Sickness cover for Sales Support and Sales Representatives.
• Processing and chasing sales orders, and vendor purchase orders
• Processing and chasing RMA’s and ensuring customer satisfaction.
• Ensuring faulty equipment is returned to vendors and securing PICS investment.
• Making sure all export/import documentation is in order.
• Working directly with sales rep to ensure all tasks are completed as efficiently as possible.