Careers

The Inside Sales Representative Collaboratively works with sales and operations to ensure delivery of unsurpassed customer service.

Job Responsibilities:

• Assist senior sales representative(s) to create essential strategic approaches for sales – including marketing, territory growth, customer and equipment research
• Research, procure and negotiate product availability and pricing
• Enter Sales and Purchase Orders into CRM
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Identify trends in customer purchasing to assist in targeted sales development and marketing collateral
• Contact customers following sales to ensure ongoing customer satisfaction, identify additional opportunities and resolve any issues
• Capture accurate and complete information and maintain record in PICS’ Customer Relationship Management system (CRM).
• Communicate order changes and issues to sales support department
• Provide coverage for senior sales reps when necessary, which includes following up on email, quoting customers and customer service-related functions
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales and marketing strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customer’s requests to ensure excellent customer service and customer experience
• Suggest sales process improvements
• Other duties as needed assigned by management

PICS is the premier distributor of Sandstone Technologies – A global provider of OEM compatible Fiber Optic transceivers, passive fiber optic components and Fiber Optic Network Design services for Original Network Equipment Manufacturers and Tier I & II Service Providers.

The Sales Representative will utilize our CRM system, marketing campaigns and other prospecting tools to drive new business. The duties for this position will include:

General Job Description:

• Spend your day calling on prospective customers and generating leads
• Effectively create and manage a lead from the prospect stage up until the account has grown to full-time sales support
• Remain knowledgeable of key processes, business initiatives and internal resources to assist the sales team in accomplishing company goals
• Field questions from prospects and customers on product functionality, availability, and pricing
• Assist senior sales representatives to determine essential strategic approaches for sales
• Identify trends in customer purchasing to assist in targeted sales development
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Capturing of accurate and complete information in Customer Relationship Management system (CRM).
• Coverage for senior sales reps when necessary, which includes following up on email, quoting customers and customer service related functions
• Other duties as needed assigned by sales management