Field Returns

Bringing technology full circle

In a fast-moving telecom environment, equipment turnover is constant. Field hardware often returns from customer sites, upgrades, or decommissioned projects — creating both logistical and environmental challenges.

PICS Telecom’s Field Returns Service turns this complexity into opportunity.
We manage the complete collection, testing, refurbishment, and redeployment of returned equipment — helping operators and OEMs recover value, maintain control of assets, and reduce environmental impact.

Transforming Field Equipment into Reusable Value

Our Field Returns Service is part of PICS Telecom’s integrated circular supply chain, designed to ensure every recovered unit contributes to your operational efficiency and sustainability goals.

Comprehensive Collection and Logistics

We coordinate secure, efficient recovery of redundant or returned Customer Premises Equipment (CPE), optical, IP, and access hardware from the field — anywhere in the world.

Equipment is tracked from site to facility, ensuring complete visibility throughout the process.

Accurate Inventory Management

Each item is logged into our virtual warehouse system, allowing real-time tracking, serial verification, and detailed asset management reporting.

Refurbishment and Aesthetic Restoration

Returned units are professionally cleaned, refurbished, and visually restored to meet commercial resale or redeployment standards.

Comprehensive Kitting and Configuration

Every refurbished item is rebuilt with all required accessories, cables, and documentation — ready for immediate redeployment or resale.

Rigorous Testing and Data Security

All hardware undergoes functional testing, configuration resets, and certified data clearance under ISO 27001 controls to guarantee both performance and compliance.

Premium Packaging and Distribution

Equipment is professionally packaged and prepared for safe, secure global transit, fully integrated with our Forward Logistics network.

Benefits of Our Field Returns Service

Recover Hidden Value – Turn underused or returned assets into profitable, reusable inventory.
Streamlined Asset Control – Real-time tracking and inventory systems deliver total visibility and accuracy.
Enhanced Product Value – Professional refurbishment maximises resale and redeployment potential.
Ready-to-Deploy Equipment – Kitting ensures all units are complete and ready for immediate field use.
Data Security Assured – Certified processes ensure complete data sanitisation and regulatory compliance.
Reduced Waste and Cost – Equipment is reused or repurposed, cutting both environmental impact and new procurement expense.

Supporting the Circular Economy

Our Field Returns Service plays a vital role in closing the loop of telecom asset management.

By combining secure collection, refurbishment, and redeployment with Investment Recovery and Responsible Recycling, we help operators and OEMs extend equipment lifecycles and achieve zero-waste objectives.

This service is fully aligned with our sustainability accreditations — R2v3, WEELABEX, Valpak Zero Waste to Landfill, EcoVadis, and ISO 9001, 14001, 45001, and 27001 — ensuring environmental responsibility and certified compliance throughout.

Your Strategic Partner in Telecom Asset Management

PICS Telecom provides a holistic, secure, and profitable approach to managing field-returned telecom assets.

We turn returned equipment into reusable, revenue-generating resources — all within a transparent, zero-waste framework that strengthens your operational and ESG performance.

PICS Telecom — Bringing technology full circle.

Partner with us to recover value, reduce waste, and streamline your field asset management.