Warranty | Returns | Delivery

We’re committed to delivering the highest quality, new and used telecommunications and data equipment on the market today. Our Sales Professionals provide comprehensive inventory data by manufacturer part number and HECI code, including the Telcordia® product identification database, to identify the exact part you need. Our competitive prices and the speedy professionalism are what set us apart from our competition.

We have one of the most comprehensive testing programs in the industry, equipment is tested to the original equipment manufacturer’s specifications.

Maintaining Network Operators’ network integrity is our number-one concern. However, if you should ever experience an equipment failure with our order, we will provide a replacement—no waiting for your return, and no waiting for your repair. Or, we will attempt to engineer an alternative solution to meet your needs. If your equipment is no longer available – we will be happy to credit your account or provide a refund.

If you wish to return any Equipment, you must first contact us for prior authorization and additional instructions. Please complete and submit an RMA form.

Delivery times are as follows:

Country Delivery times*
UK 1 – 3 business days
EU 2 – 4 business days
USA 4 – 5 business days


*When and where possible, orders will be dispatched immediately on receipt of a purchase order. Delivery times for all other countries will be available upon request, as they differ on a case-by-case basis. Next-day delivery and time-slot delivery may be available upon request, but these services are subject to delivery address and will usually incur a charge.

Learn More About PICS

PICS han help you in different ways, find out more about what we do.


We deliver the highest quality, new and used telecommunications and data equipment on the market today. Using a comprehensive inventory data we can identify the exact part you need.

PICS Asset Management Services

PAMS is an exclusive services portal that provides the ability to recover and redeploy network assets, offering global transparency to project status, as well as resale and recycling proceeds.

Sandstone Technologies

PICS is the premier distributor of Sandstone Technologies™ - A global provider of OEM compatible fiber optic transceivers, passive fiber optic components.